AI-powered support, human touch: 24/7 helpdesk automation for SMEs
Your customers expect instant answers, but small teams have limits. Our always-on support agent resolves routine queries, triages tickets and makes sure no one waits without adding headcount.
Picture the before-and-after: yesterday, your inbox overflowed with order-status questions; today, the AI handles 80% of repetitive FAQs, keeps tone on-brand and only loops humans into complex issues, trimming backlog and costs.
67% of SME inquiries are repetitive. Handle them instantly, keep CSAT high and give your team hours back every week.
Everything your support team needs to delight customers
Build a support workflow that is fast, factual and friendly - with measurable ROI baked in from day one.
Instant responses, 24/7
Handle up to 80% of FAQs automatically so customers get answers in seconds instead of hours. Satisfaction rises while your team focuses on complex care.
AI ticket triage & routing
Natural-language understanding categorises, prioritises and routes tickets to the right owner, preventing backlogs and keeping SLAs intact.
Consistent tone & accuracy
Prompt engineering guardrails keep replies on-brand, factual and compliant. Humans stay in the loop for edge cases and approvals.
Seamless integration
Plug into website chat, email, WhatsApp and your favourite CRMs without heavy IT lift. We meet you where you already work.
Measurable ROI
Track response times, ticket deflection and cost per resolution. Pilots regularly cut support workload by 50% and operating costs by around 35%.
Built for teams without spare time or AI expertise
We tackle the common blockers - unclear ROI, integration worries, data privacy and team readiness - so you don’t need an internal AI squad to get value.
No AI team? No problem.
We deploy and train the agent for you in 24-48 hours with experts on call so you do not need internal data science.
Unclear ROI?
Start with a free pilot, set clear metrics such as deflected tickets, CSAT and time-to-first-response, and review results together.
Worried about quality?
Agents use your FAQs, knowledge base and escalation paths. Complex issues hand off to humans with full transcripts.
Data & privacy concerns
SOC 2-ready, GDPR-aligned handling with encryption and audit logs. Data never trains models for others.